For food products and supplements, as everyone’s tastes can vary, we unfortunately have no way to guarantee that everyone’s personal taste ensures they’ll love every product we offer, and therefore, we cannot refund on such items for personal taste preference/dislike issues. This is also our policy regarding dog/cat food and treats, as companion animals can be finicky, so we recommend ordering only a small amount of food or treats for your dog or cat before stocking up so that you can be sure it’s a product they’ll enjoy.
For items that we do offer returns on (accessories, cleaning products, bath/body care, cosmetics, etc.), please email info@veganessentials.com before sending any items back to us to inform us of the reason for return, as well as for us to issue you a return authorization. If a defective or incorrect item is sent to you, we will take care of return and/or re-ship costs at our expense. Please do not return any items without prior authorization, as our warehouse may refuse to accept any return parcels that are shipped without prior authorization.
If you ever receive an item that is damaged or unusable due to problems encountered in shipping to you, please call or email info@veganessentials.com and we will be happy to assist. While almost every order arrives in perfect condition, things do happen, so just let us know if something arrives in a way that’s not right and we’ll do what we can to fix the issue as quickly as possible. If you should ever receive an incorrect product, we ask that you call or email right away as we want you to get exactly what you ordered, so we’ll make sure you get exactly what you’re looking for!