While most orders ship within 1 or 2 business days, shipping time can be affected by other factors, especially if your order contains refrigerated or frozen food items.
Refrigerated Shipping Methods: Frozen and refrigerated items are shipped using an express refrigerated shipping carrier. Frozen items may arrive thawed. Refrigerated orders are shipped Monday-Wednesday. Refrigerated orders typically arrive within 1-2 days after they have departed our facility. Shipping charges are calculated below the shopping cart.
Packaging: Your order will be packaged in a curbside recyclable, insulated shipping container filled with biodegradable, food-safe ice-packs. For safety, the insulated shipping container is designed to sustain refrigerated temperatures for up to 4 days. Once you have received the order, please follow the instructions included inside.
Delivery Address: Please provide a delivery address where someone is available to receive the package. No signature is required, so if no one is available to receive the package, the package will be left at the door. Packages left in extreme temperatures will not maintain refrigerated temperatures for very long, and your food may spoil. Please provide a delivery address where someone is available to receive your package. When the package arrives, transfer the contents to a refrigerator or freezer.
Liability and Product Damage: We are not responsible for any damages caused by delivery or delivery delays. Once a package has left our facility, the package is the property and responsibility of the purchaser. Rejected, delayed, and/or damaged packages will not be returned to us. All claims due to damage, loss, delay, and/or additional fees, must be filed with the carrier.
If you wish to cancel your order, please do so immediately via email or telephone. If you cancel after your order has shipped and left our warehouse, we will be unable to stop delivery and the order will have to reach your location before it can be returned to us – you will need to refuse delivery to have the items sent back to our location. You are responsible for the original shipping charges as well as return charges for cancellations after an order has shipped. General items and non-consumable products as well as non-cold food may be refused for delivery and returned for refund if the parcel is unopened. All refrigerated/frozen food products cannot be sent back if you fail to cancel in time, as they will almost certainly not be in ideal condition by the time they arrive back so we cannot accept them for return once they have shipped and we cannot refund those items. If we receive perishable food items back from a refused delivery, those items will not be refunded due to circumstances noted.
Please check to verify that you have supplied the correct address at checkout, or, via your email confirmation that is sent after your order is placed. We are not responsible for orders that are sent to incorrect addresses or old locations that you no longer are at, so please verify your shipping info to ensure proper delivery. If you choose to store a default shipping address for faster checkout, you will be responsible for ensuring that this address is updated if you no longer need to ship to that location. You will always see your billing and shipping address at checkout, so please take a moment to view both and ensure they are current and correct to avoid your order being delivered to an old address where you cannot receive it. If an order is delivered to an old address that has not been updated, please let us know immediately and we will contact the shipper to see if it can be recovered. Many times, such orders are taken by other people and cannot be recovered, and we are unable to refund any such lost shipments in this circumstance. We can only re-ship such orders at the full cost of replacement for the necessary charges for items and shipping.
If an order is returned to us due to being sent to an incorrect location, we will only be able to re-ship if you are willing to pay shipping costs for a 2nd time. If you do not wish to pay double shipping due to a problem with an initial delivery to an incorrect address, then your order will be restocked and refunded for all items received back which can be re-sold, which excludes any cold items that are perishable or any chocolate items that may be affected by heat if exposed to high temperatures and have melted. All cold products returned to us from incorrect delivery addresses will be discarded after receiving them, and are not eligible for refund or replacement.
If you are shipping to an apartment complex or business location with multiple recipients, please track your order daily to ensure you will know when it arrives to receive it on delivery. As sometimes, parcels in apartment complexes and business locations are left in a mail room or with an attendant who may fail to notify you of delivery of your order that may contain perishable goods, it is your responsibility to track your order’s progress to know the exact date of arrival to ensure you can receive it at that time without added delay. Parcels left in the care of a mail room or other mail attendant that are not received on the date of delivery cannot be refunded or replaced if perishable contents have been affected due to not picking the order up on the day of delivery.
If you require delivery to a specific location at your residence (such as a special mail receiving area, shed, storage container, porch location or other), please note this in your order comments so that we can add a note to your shipping label for the delivery driver’s instructions. As delivery drivers have the final say in where a parcel is left unless added instructions are given, we ask that if you prefer or require your shipment left in a specific place, please be sure to note this in the order comments so that we can include this information to ensure things will be left where they are needed. We cannot be responsible for where parcels may be left at your residence unless specific instructions are included for specific delivery location.