Shipping Policy

Orders containing only dry goods items without any cold products included ship Monday through Friday every week. Items containing cold items will ship as soon as possible after they’re placed, again, so long as they can arrive before Saturday. If for example, you place an order, with UPS, for cold items on Thursday after at 12 PM CST, that order would not ship until the following Monday, even if it were only a 1-day shipping time for delivery as again, any cold goods sent must arrive by no later than Friday afternoon unless you note that you have confirmed your location offers Saturday delivery with UPS (we are not responsible if shipping to a location that has not been verified to be allowing Saturday delivery with UPS and cannot refund or replace affected cold items due to any delays in delivery on weekends). If you place an order with FedEx, we ship daily, Monday through Friday, unless you specify on the order that you want it held for the following Monday. If you have questions regarding shipping for any orders containing cold goods, please email info@veganessentials.com or call us at 833-407-0747 and we’ll be happy to answer any questions you have to help coordinate your order to deliver your items at the best time.

Major holidays may affect shipping schedules, especially at Easter, Thanksgiving, Christmas and New Year’s Day, as those holidays often are very busy for us and also tend to have shorter than normal shipping weeks, and both UPS and FedEx do not deliver on those 4 holidays. Please email info@veganessentials.com or call us at 833-407-0747 if you have questions on coordinating delivery around a holiday if you’re unsure of how to time your shipping for ideal delivery.

Orders placed after 12 noon CST will not be able to ship the same day, and likely will ship within 1-2 business days. Please do not place orders in the afternoon with expectation of same-day shipping as our shipper pickups happen around 2-3 PM daily, and orders placed after noon typically cannot be prepared to ship in time for same-day service.

Please note, we do ship any orders on Saturday or Sunday – we are closed weekends and do not receive any pickups from our shippers on those days, so no orders will be sent on weekends with the sole exception of Black Friday weekend when our shippers accommodate weekend pickups from our facility.

Please do not enter a PO Box address at checkout unless you are able to choose a USPS Mail option for shipping. Orders shipped via UPS or FedEx to a PO Box will be rejected and not delivered, and you will be responsible for return fees as well as the original shipping cost. We will not be able to refund on any perishable goods returned due to being sent to a PO Box with the incorrect service.

We do NOT recommend choosing FedEx Smart Post shipping if your order contains heat-sensitive chocolates or sweets and your current temperatures are above 80 degrees Fahrenheit. We cannot replace or refund on items that arrive melted that ship by Smart Post service due to the long time in transit, and can only recommend shipping options that arrive in no more than 2-3 days for chocolates when temperatures are high.

Orders being sent outside of the USA are shipped at the customer's risk due to varying factors regarding each country’s unique regulations and restrictions. If you are shipping outside the USA, please be sure to research to ensure that all items ordered are allowed into the country of delivery (for example, some vitamins cannot be shipped to Europe, and cat/dog food products cannot be shipped to Australia). As we cannot know the varying regulations for each country’s import laws, please contact Customs in the country of delivery to get information to confirm that your items will be allowed in for delivery to you. We cannot refund or replace shipping or product costs on orders that are barred from entry due to not being allowed due to Customs regulations. Sometimes, a country may require purchase of an import license to be able to order items from other nations – we cannot pay for your personal import license, so please verify if this may be necessary before ordering as Customs will not let you receive goods until you can provide proper licensing documentation in some countries, and will discard your order if you do not provide this license in a timely manner.

Orders being sent outside of the USA are shipped at the customer's risk due to varying factors regarding each country’s unique regulations and restrictions. If you are shipping outside the USA, please be sure to research to ensure that all items ordered are allowed into the country of delivery (for example, some vitamins cannot be shipped to Europe, and cat/dog food products cannot be shipped to Australia). As we cannot know the varying regulations for each country’s import laws, please contact Customs in the country of delivery to get information to confirm that your items will be allowed in for delivery to you. We cannot refund or replace shipping or product costs on orders that are barred from entry due to not being allowed due to Customs regulations. Sometimes, a country may require purchase of an import license to be able to order items from other nations – we cannot pay for your personal import license, so please verify if this may be necessary before ordering as Customs will not let you receive goods until you can provide proper licensing documentation in some countries, and will discard your order if you do not provide this license in a timely manner.

If you wish to cancel your order, please do so immediately via email or telephone. If you cancel after your order has shipped and left our warehouse, we will be unable to stop delivery and the order will have to reach your location before it can be returned to us – you will need to refuse delivery to have the items sent back to our location. You are responsible for the original shipping charges as well as return charges for cancellations after an order has shipped. General items and non-consumable products as well as non-cold food may be refused for delivery and returned for refund if the parcel is unopened. All refrigerated/frozen food products cannot be sent back if you fail to cancel in time, as they will almost certainly not be in ideal condition by the time they arrive back so we cannot accept them for return once they have shipped and we cannot refund those items. If we receive perishable food items back from a refused delivery, those items will not be refunded due to circumstances noted.

Please check to verify that you have supplied the correct address at checkout, or, via your email confirmation that is sent after your order is placed. We are not responsible for orders that are sent to incorrect addresses or old locations that you no longer are at, so please verify your shipping info to ensure proper delivery. If you choose to store a default shipping address for faster checkout, you will be responsible for ensuring that this address is updated if you no longer need to ship to that location. You will always see your billing and shipping address at checkout, so please take a moment to view both and ensure they are current and correct to avoid your order being delivered to an old address where you cannot receive it. If an order is delivered to an old address that has not been updated, please let us know immediately and we will contact the shipper to see if it can be recovered. Many times, such orders are taken by other people and cannot be recovered, and we are unable to refund any such lost shipments in this circumstance. We can only re-ship such orders at the full cost of replacement for the necessary charges for items and shipping.

If an order is returned to us due to being sent to an incorrect location, we will only be able to re-ship if you are willing to pay shipping costs for a 2nd time. If you do not wish to pay double shipping due to a problem with an initial delivery to an incorrect address, then your order will be restocked and refunded for all items received back which can be re-sold, which excludes any cold items that are perishable or any chocolate items that may be affected by heat if exposed to high temperatures and have melted. All cold products returned to us from incorrect delivery addresses will be discarded after receiving them, and are not eligible for refund or replacement.

We do not mark parcels as needing signature on delivery when they are sent. Please note that driver who is delivering the parcel will make the final call regarding whether or not a signature is needed at delivery - if you do not anticipate being home and expect that your driver might require a signature, please note in the order comments to put "No signature required" on the parcel so that we can mark this clearly on the box for the driver to see. Please note that this is only recommended in cases where there is minimal risk of a parcel being stolen - if you have had issues with lost or stolen packages in the past, this is NOT recommended. Also, should the driver leave a note regarding needing a signature or needing special delivery options, it is your responsibility to call the number on the slip to make arrangements for re-delivery. We are not responsible for failed delivery attempts during times you are not home, and should the parcel be returned to us after multiple delivery attempts, we cannot refund the original ship costs and a new charge will need to be made if we are to re-send the order. If you do not wish to have the order re-sent in such a circumstance, we will refund for any items that can be restocked, but not on items that are time-sensitive such as bakery or refrigerated/frozen items that cannot be restocked.

If you are shipping to an apartment complex or business location with multiple recipients, please track your order daily to ensure you will know when it arrives to receive it on delivery. As sometimes, parcels in apartment complexes and business locations are left in a mail room or with an attendant who may fail to notify you of delivery of your order that may contain perishable goods, it is your responsibility to track your order’s progress to know the exact date of arrival to ensure you can receive it at that time without added delay. Parcels left in the care of a mail room or other mail attendant that are not received on the date of delivery cannot be refunded or replaced if perishable contents have been affected due to not picking the order up on the day of delivery.

If you require delivery to a specific location at your residence (such as a special mail receiving area, shed, storage container, porch location or other), please note this in your order comments so that we can add a note to your shipping label for the delivery driver’s instructions. As delivery drivers have the final say in where a parcel is left unless added instructions are given, we ask that if you prefer or require your shipment left in a specific place, please be sure to note this in the order comments so that we can include this information to ensure things will be left where they are needed. We cannot be responsible for where parcels may be left at your residence unless specific instructions are included for specific delivery location.